Welcome to Garden Haven Shop’s FAQ section! We’ve compiled answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our garden-loving customer service team is always happy to help at [email protected].

About Our Products

What types of products does Garden Haven Shop specialize in?
We specialize in premium outdoor living products including garden furniture (especially oak furniture), BBQ & outdoor heating solutions, gardening tools, plant pots & raised beds, garden decoration & lighting, and composting systems. Our products are designed to help you create your perfect outdoor sanctuary.
Are your garden furniture pieces weather-resistant?
Yes! Our oak furniture and other garden furniture selections are specially treated for outdoor use. However, we recommend using protective covers during extreme weather conditions to prolong their lifespan.
Do your raised beds come with assembly instructions?
Most of our raised beds require simple assembly and come with clear instructions. Some larger garden furniture items may require more assembly, and we’re always available to assist if needed.

Ordering & Account Information

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password shortly.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Payment Information

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.
Is it safe to enter my credit card information on your website?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to pay through PayPal for an additional layer of security.
Why was my payment declined?
Payment declines usually occur due to insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists. You’re also welcome to try an alternative payment method.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
1. Standard Shipping ($12.95) via DHL or FedEx: 10-15 days after dispatch
2. Free Shipping on orders over $50 via EMS: 15-25 days after dispatch
All orders are processed within 1-2 business days before dispatch.
How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.
What should I do if my package arrives damaged?
Please inspect your package upon delivery. If there are any visible damages, note them with the delivery personnel immediately and contact us at [email protected] with photos of the damage for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original, unused condition with all packaging. Shipping costs are non-refundable, and you’ll be responsible for return shipping costs unless the return is due to our error.
How do I initiate a return or exchange?
Please email us at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s). Once received and inspected, we’ll process your refund or exchange.
How long does it take to process a refund?
After we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be credited to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company.

Contact Information

How can I contact Garden Haven Shop?
Our garden-loving customer service team is always happy to help! You can reach us at:
Email: [email protected]
Mailing Address: 1916 Patterson Fork Road, Chicago, US 60606
We typically respond to emails within 24-48 hours.

Didn’t find the answer you were looking for? Contact our friendly customer service team, and we’ll be happy to assist you in creating your perfect outdoor haven!

The Garden Haven Shop Team