At Garden Haven Shop, we want you to be completely satisfied with your outdoor living and gardening purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most products within 15 days of delivery, provided they are in their original condition with all tags and packaging intact. Please note:

  • Items must be unused and in resalable condition
  • Original proof of purchase is required
  • Some items are final sale (see exceptions below)

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Composting supplies (due to hygiene reasons)
  • Opened garden care products (fertilizers, pesticides, etc.)
  • Custom or personalized garden ornaments
  • Plants and living items from our Plant Pots and Raised Beds categories

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package your item securely in its original packaging
  4. Ship your return to our Chicago facility using a trackable shipping method

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Garden Haven Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once the return is received

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If your gardening tools, outdoor furniture, or other items arrive damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement or refund and provide a prepaid return label if needed

For any questions about our returns policy, please contact our customer care team at [email protected] or call us at

+000 000 000
.

Thank you for cultivating your outdoor oasis with Garden Haven Shop!